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At bav88, we take a straightforward approach to your personal data — collect what we need to run your account, keep it secure, and give you clear ways to review or correct it. Access to our platform depends on your local law and eligible regions, and this policy explains exactly what data we hold and why.
This policy applies to every account registered on bav88, covering the personal information you provide when you join and the activity data generated as you use the platform. We collect your name, contact details, and account credentials to set up and maintain your account. When you make a deposit or withdrawal through bKash or Nagad, the transaction reference and amount are recorded against your account for verification and dispute resolution purposes. We do not sell your data to third parties or use it for purposes outside account management, payment processing, and platform security. Data is stored on servers with access controls limiting who can view your records. If you reach us through our published support route, that communication is also logged so our team can follow up accurately. Your use of the platform is subject to local law and eligible regions — if your jurisdiction restricts access, this policy does not override that restriction. We retain account data for the period required by applicable standards, after which records are deleted or anonymised in line with our retention schedule.
Every bKash deposit and withdrawal linked to your account is logged with a transaction reference. You can review these records from the transaction history section inside your account dashboard at any time.
Nagad transfers are recorded the same way — reference number, date and direction. If a Nagad transaction appears incorrect, you can raise it through our support route with the reference number ready.
Your login credentials are stored in hashed form. We do not store your raw password, and our team cannot retrieve it — only a reset through the account recovery flow can restore access.
Messages sent to our support team are retained so we can track open queries and provide consistent follow-up. We do not use these communications for marketing without your consent.
Understanding exactly what falls inside this privacy policy helps you know which protections apply to your data and which situations involve separate terms or third-party rules.
All data you provide during account creation and login is fully within scope. This includes your email, mobile number, and any identity verification steps shown in your account settings.
Deposits and withdrawals processed through bKash and Nagad are within scope. The transaction record, amount, and status sit inside your bav88 account history and are covered by this policy.
Game results and session activity generated while you use the platform are within scope as account-linked records. You can request a summary of this activity through our support contact route.
Payment networks like bKash and Nagad operate under their own privacy terms once a transfer leaves our platform. Clicking external links from the site also falls outside the scope of this policy.
You have several practical rights over the data bav88 holds about you, and each one comes with a clear step you can follow. To review the personal information on your account, open the account settings page — your name, contact details and linked mobile number are all visible there. If any detail is wrong, you can edit it directly in the settings fields, or contact our support team if a field is locked. Transaction records for bKash and Nagad payments are available in your account history; if a record looks incorrect, note the transaction reference and raise it with support. You can also ask us to explain what data we hold and why, or request deletion of your account and associated records where local law permits. We will respond to data requests through the same support route you use for account queries — no separate process is required.
Open account settings to see the personal data linked to your profile. Transaction history shows every bKash and Nagad entry with its reference number and date.
Edit your name or contact details directly in account settings. For fields that are locked after verification, contact support with the correction you need and the reason.
If you want to know what data we hold beyond what is visible in your account, contact us through our published support route. We will respond with the relevant information.
You can request full account deletion through support. Availability depends on your local law and eligible regions, and outstanding transaction records may be retained as required by applicable standards.
For any question about this privacy policy or your account data, use the contact routes listed below. We do not operate unlisted channels, and we will not ask you to share credentials through any route not shown here.
The live chat icon is visible when you are logged in to your bav88 account. Use this route for account data questions that need a quick response.
Send your data or privacy query to our support email address shown in the account help section. Include your registered mobile number and the subject of your request.
The help centre lists answers to common privacy and account questions. Check there first — many data access and correction steps are documented with the exact account path to follow.
Our approach to data security is operational — we apply access controls, store credentials in hashed form, and review data practices as the platform develops. Cookies on the site are used for session management and analytics only; they do not carry payment credentials or identity documents. Retention periods are set by the nature of the data: account credentials and transaction records are kept while your account is active and for the period required after closure, after which they are deleted or anonymised. If you believe a security issue affects your account, contact support immediately using the route in your account help section.
Cookies on bav88 manage your login session and help us understand how the platform is used in aggregate. No payment data — including bKash or Nagad references — is stored in a cookie.
Passwords are hashed before storage. Our support team cannot read your password — if you lose access, the account recovery flow in the login page is the only path to reset it.
Transaction records for bKash and Nagad payments are retained for the period required by applicable standards, then deleted or anonymised. You can ask us to confirm the retention period for a specific data type.
When this policy changes in a material way, we will post a notice in the account area. Continued use of the platform after a policy update means you have seen the revised terms. Contact support if you have questions about a specific change.
These are the questions we hear most often about how bav88 handles account and payment data.
We collect your name, email address, and mobile number at registration. Once you make a deposit through bKash or Nagad, the transaction reference and amount are added to your account record. We collect only what is needed to run your account and process payments.
Yes. Open the transaction history section inside your logged-in account. Every bKash and Nagad entry shows the reference number, date, direction, and amount. If a record looks wrong, note the reference and contact support with the details.
Most details — name, contact number, email — can be edited directly in account settings. If a field is locked after identity verification, contact our support team through live chat or the support email shown in the help section and specify the correction you need.
We do not sell your data. Payment processing through bKash and Nagad involves passing the necessary transaction data to those networks, which operate under their own privacy terms. Outside of payment processing and any legal obligation, your data stays within bav88's systems.
Transaction records and account history are retained for the period required by applicable standards after account closure. After that period, data is deleted or anonymised. Contact support to ask about the retention period for a specific type of record held on your account.
Use the live chat inside your account or the support email listed in the help centre. State your registered mobile number, describe your request, and our team will follow up. Account deletion requests are subject to your local law and eligible regions.